Frequently Asked Questions:

1. What is the purpose of WhereToFindCare.com?
2. Why should I rate a health care facility?
3. What does it cost?
4. Do you have a newsletter I can subscribe to?
5. What will you do with my information?
6. Where does the data come from?
7. How are composite quality scores calculated?
8. How do I advertise on WhereToFindCare.com?
9. Why don’t I see my comments?
10. How can I encourage patients to rate my facility/service?
11. Can I link to this site?
12. I have a question not addressed here. How do I contact you?
13. What is a Care Star?
14. I like your website, how can I support your efforts?


1. What is the purpose of WhereToFindCare.com?
The purpose of WhereToFindCare.com is to help families find health care providers and services they need.

2. Why should I rate a health care providers?
There are 2 reasons why you should rate health care providers:
  1. You will help others searching for information as they choose a health care provider. Why let your experience go to waste? Sharing your experience with others is the right thing to do. They can choose to use or disregard.
  2. Your review can be seen by the provider. Registered providers receive an alert when a new survey is posted. This valuable information helps the provider to know what is going on in their office or facility. Registered providers can also respond to a survey which sends an alert to your letting you know they responded. Note: Email addresses are not shown to either party (health care provider or patient).
3. What does it cost?
For those researching or rating health care providers, WhereToFindCare.com is free to use! Health care providers who register can add information and may opt to upgrade their profile for additional services for a nominal fee.

4. Do you have a newsletter I can subscribe to?
Absolutely. You can sign up here for consumer and provider newsletters. If you have any suggestions for a topic, please submit them via our contact form.

5. What will you do with my information?
We will NEVER sell your personal information. We will aggregate and post any ratings you leave, but you will not be identified. We may also provide blinded feedback to providers so they may improve their service, but again, you will not be identified. For more details, please read our privacy policy.

6. Where does the data come from?
We get quality data from the government’s health insurance payer, the Centers for Medicare and Medicaid Services, also known as CMS (www.medicare.gov). Facility or service ratings come from current or former patients and visitors like you. Facility contact information comes from CMS, but can be updated by the facilities themselves.

7. How are composite quality scores calculated?
The quality score is the percentage of Medicare quality measures that are at or better than national average.
Quality data updated as of 7/7/2014.

8. How do I advertise on WhereToFindCare.com?
Providers interesting in adding information to their profile can register here. Providers or companies interesting in additional advertising opportunities can submit a note of interest with specifications to our contact form for consideration.

9. Why don’t I see my comments?
Comments must be reviewed and approved before they are posted on WhereToFindCare.com. We will send you an e-mail notification when your comment has posted. Your rating however will be posted immediately.

As in our terms of services, providers are not allowed to review themselves or competitors. We consider that a violation of the public trust. Those reviews will be removed and the profile may be entirely removed from our website or a note warning patients may be placed on the profile.

10. How can I encourage patients to rate my facility/service?
There are several options available to get more reviews. Most patients or families are eager to share their story when invited.
  1. Place a link on your website/blog to your WhereToFindCare.com review page.
  2. Become a registered user. We offer a free tool that enables you to invite your patients to complete a review on your services.
  3. Use an email system like mailchimp or constant contact and place your rate link in the body of the email.
  4. Post a message on your social media profiles asking your patients to review your services.
11. Can I link to this site?
Absolutely! We’d love for you to link to us.Click here to get the button or link.

12. I have a question not addressed here. How do I contact you?
Click contact us to contact us with questions and we will answer them as soon as possible.

13. What is a Care Star?
A Care Star is a person who works in health care who exceeded the expectations of their patient, patient’s family, or visitors. We celebrate their kindness and generosity by shining a light on their actions. Care Stars stories can be submitted by anyone. To submit a Care Star story, search for the Care Star's place of employment-then click on the Add Care Star button. You can see Care Stars stories here. Care Stars is a registered trademark of WhereToFindCare.com LLC.

14. I like your website, how can I support your efforts?
  • Choose us first when looking for a health care provider. If we don’t have what you are looking for tell us, and we can research further.
  • Share your experience by completing a short survey.
  • Give us your ideas for helping you find health care providers.
  • Tell us about any Care Stars you meet
  • Tell others (your family, friends, neighbors, strangers, and yes-even the healthcare providers) about our website.
  • Connect with us on social media. We are on facebook, twitter, and google+.
  • Donate to the website, using the paypal button below.