Oakwood Southshore Medical Center

5450 Fort Street Trenton, MI 48183

Main Phone Number: (734) 671-3800

10 user review comments

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Caregiver review, submitted on 4/11/2012
My father came in with stroke symptoms yesterday morning (it is now 6pm the following day) and was assigned to Dr. Robert Vaclav. The hospital ran protocol tests then consulted his carido doctor to run additional tests. His last test was complete at 11am this morning, all tests came out finding nothing wrong. He is still waiting to be released by the doctor that was assigned to him, Robert Vaclav, he has never made contact and the hospital refuses to release him.

Response from the provider
Thank you for taking the time to offer feedback about your experience at Oakwood. I am so sorry to hear of your difficulties. We want to hear about your experience, but to protect your privacy, we would need to speak with you personally. I have contacted the Patient Relations Manager at Oakwood Southshore Medical Center. Her name is Jan Sladewski and she has been provided your comments and is expecting your call. If you would prefer to reach out to her directly, please call 734-671-3643. Thank you again for calling your experience to our attention and allowing us the chance to correct the situation for you and all of the other patients we are privileged to serve every day.

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Patient review, submitted on 3/18/2012
To understand this comment, viewers should understand my injury was from an axe hitting my ankle. After accidentally walking in the wrong door, we were told we were in the wrong entrance and were instructed to walk around the outside of the building to the correct enterance. I waited about an hour for care and was not notified of any vending machines nor did I see any signs. The care I received was above average yet no time was taken to clean some of the excess blood before ace bandaging.

Response from the provider
Thank you for taking the time to offer feedback about your experience at Oakwood. I am so sorry to hear of your difficulties. We want to hear about your experience, but to protect your privacy, we would need to speak with you personally. Please call 734-671-3643 and ask for the Patient Relations Supervisor, who I'm certain would be happy to help you. Her name is Jan Sladewski. She has been provided your comments and is expecting your call. Thank you again for calling your experience to our attention and allowing us to correct the situation for you and all of the other patients we are privileged to serve every day.

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Caregiver review, submitted on 1/21/2011
Patient arrived approx. 5:00 a.m. and shortly after patient was told she would be admitted in observation but had to wait a good 12 hours in the ER to be put into her room from the time they informed her that she was being admitted. Informed by several nurses that the hospital was FULL! That they had patients from the day prior that where only being taken by transport to their rooms. She finally was in a room at 8:00 that evening and in the Progressive Care unit.

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Patient review, submitted on 6/16/2010
I was at the ER for Seven Hours!!!!!

Response from the provider
Thank you for providing feedback regarding your experience in the Emergency Department at Oakwood Southshore Medical Center. Your feedback is very valuable as we seek to identify areas in need of change or improvement; as it is our goal to provide the very best emergency care and services to all of our patients in a timely manner. Because we must provide care to the most seriously injured or ill patients first, sometimes delays can occur. Please accept our apology for your disappointment. We are making changes in process and providing training to our employees in an effort to make the Emergency Department experience the best that it can be. Should a future need for emergency care arise, we hope that you will allow Oakwood Southshore the opportunity to provide a better emergency experience.

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Patient review, submitted on 2/19/2010
Great ER staff- good job!

Response from the provider
Thanks! It is our goal to provide the very best emergency care.