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Ratings From User Reviews

Southgate Surgery Center
14050 Dix-Toledo Rd. Southgate, MI 48195
Average Rating: 96.69 (out of 100) based on 65 reviews

For each statement below, we asked reviewers to select their level of agreement. The results below show answers from all reviews collected for this provider:
Staff were professional (respected privacy, listened to concerns, communicated information)
0 = Not Applicable
0 = Strong Disagree
1 = Disagree
0 = Neutral
11 = Agree
53 = Strongly Agree
I never overheard staff discuss other patients
0 = Not Applicable
1 = Strong Disagree
0 = Disagree
1 = Neutral
13 = Agree
50 = Strongly Agree
Staff were friendly
0 = Not Applicable
1 = Strong Disagree
0 = Disagree
0 = Neutral
9 = Agree
55 = Strongly Agree
Treatment started on time without excessive delays
0 = Not Applicable
1 = Strong Disagree
2 = Disagree
1 = Neutral
16 = Agree
39 = Strongly Agree
I was treated with respect
0 = Not Applicable
0 = Strong Disagree
0 = Disagree
0 = Neutral
8 = Agree
51 = Strongly Agree
Staff responded in a timely manner (call light, eating, drinking, dressing, bathroom, medications, etc)
7 = Not Applicable
0 = Strong Disagree
1 = Disagree
3 = Neutral
5 = Agree
49 = Strongly Agree
I feel comfortable asking questions of my care providers
1 = Not Applicable
0 = Strong Disagree
0 = Disagree
2 = Neutral
10 = Agree
46 = Strongly Agree
I received assistance with my emotional needs
19 = Not Applicable
0 = Strong Disagree
0 = Disagree
6 = Neutral
8 = Agree
26 = Strongly Agree
The patient received quality care
1 = Not Applicable
0 = Strong Disagree
0 = Disagree
1 = Neutral
9 = Agree
54 = Strongly Agree
My privacy was respected
0 = Not Applicable
1 = Strong Disagree
0 = Disagree
2 = Neutral
11 = Agree
45 = Strongly Agree
If needed, I (or your family) chose my followup care provider (physical therapy, homecare,etc)
30 = Not Applicable
0 = Strong Disagree
0 = Disagree
3 = Neutral
6 = Agree
20 = Strongly Agree
I felt prepared to continue care after discharge
10 = Not Applicable
0 = Strong Disagree
0 = Disagree
1 = Neutral
11 = Agree
43 = Strongly Agree
I had enough advance notice to pick up the patient at discharge
4 = Not Applicable
0 = Strong Disagree
0 = Disagree
0 = Neutral
0 = Agree
2 = Strongly Agree
If you waited while the patient had a procedure/service performed, your wait time was as planned
1 = Not Applicable
1 = Strong Disagree
0 = Disagree
0 = Neutral
0 = Agree
4 = Strongly Agree
I was comfortable during my wait
1 = Not Applicable
0 = Strong Disagree
0 = Disagree
1 = Neutral
1 = Agree
3 = Strongly Agree
I was kept informed of the patients status and/or location
1 = Not Applicable
0 = Strong Disagree
0 = Disagree
0 = Neutral
2 = Agree
3 = Strongly Agree
I recommend this service or facility
0 = Not Applicable
0 = Strong Disagree
3 = Disagree
0 = Neutral
7 = Agree
55 = Strongly Agree