Patients can't always articulate completely and accurately what made their experience dissatisfactory. As a result, organizations struggle to design a positive patient experience.

That's why many hospitals and health care providers are turning to secret shopper programs for answers.

WhereToFindCare secret shoppers will visit your facility as a patient or visitor would, wait in your waiting rooms and even undergo minor diagnostic exams in order to obtain valuable process and experiential data to help you deliver service to a higher standard.

We'll work with you to design a secret shopper program that meets your needs, help you establish goals and design metrics to keep you on track.

Secret shopper programs can also be a concern to staff, so we'll make sure your program is rolled out in a transparent and non-threatening way that will encourage employee support.

WhereToFindCare.com also provides other improvement services: Consultation Services, Data Processing, and Electronic data collection and data submission services.