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Secret Shopper Programs
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Patients can't always articulate completely and accurately what made their experience dissatisfactory.As a result, organizations struggle to design a positive patient experience.
That's why many hospitals and health care providers are turning to secret shopper programs for answers.
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WhereToFindCare secret shoppers will visit your facility as a patient or visitor would, wait in your waiting rooms and even undergo minor diagnostic exams in order to obtain valuable process and experiential data to help you deliver service to a higher standard.
We'll work with you to design a secret shopper program that meets your needs, help you establish goals and design metrics to keep you on track.
Secret shopper programs can also be a concern to staff, so we'll make sure your program is rolled out in a transparent and non-threatening way that will encourage employee support.
Contact us to learn more.
Other Improvement Services:
1. Consultation Services
2. Data Processing
3. Electronic data collection and data submission services
For more information, contact
us.
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